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Please see below a list of frequently asked questions.

  1) Why ID Cards?
2) Why biometric cards?
3) How does the system work?
4) How much will cards cost?
5) How will the cards be issued?
6) What is the Pass Office opening hours?
7) How long will it take at the gates?
8) What if a driver loses or forgets his/her card?
9) Will cards need replacing?
10) How secure is the card?
11) Is there any assistance available with the website?

1) Why ID Cards?

Hutchison Ports (UK) Limited (HPUK) has introduced the RHIDES ID cards to meet the requirements of the International Ship & Port Facility Security Code, whereby all personnel entering a 'Restricted Area' should carry and display ID that can be checked by security staff.

2) Why biometric cards?

Cards with biometrics stored on the chip are already in use in ports outside the UK. They are unique to the individual, quick to use, allow automated checks at Self Service and can withstand bad weather and exposure to diesel fumes.

3) How does the system work?

On arrival at the Port, the driver places the card into a reader and their hand on a biometric scanner. If a valid card is presented, the Port's gate control system records the number against the container/s and allows the driver to enter the 'Restricted Area' of the Terminal.

4) How much will cards cost?

The Port of Felixstowe does not currently charge haulage companies or their drivers for the cards, although there may be a charge for lost cards.

5) How will the cards be issued?

The drivers will then be able to go to the Pass Office at the Port where their ID will be checked and their biometric data (Handscan) taken. A card will then be issued on the spot.

Depending on waiting times in each office, the whole process will take less than 5 minutes.

6) What is the Pass Office opening hours?

The Pass Office is open between 07:00 and 23:00 Mon-Fri.

7) How long will it take at the gates?

The whole ID check at the gates takes less than 5 seconds.

8) What if a driver loses or forgets his/her card?

Drivers can apply for a new card if they lose or damage their normal card. The driver may be charged for the replacement card.

9) Will cards need replacing?

Permanent Cards have a fixed lifespan of four years, after which they expire.

Providing a driver is registered for your company, they can attend 1 week prior to renewal, you do not need to create another application.

10) How secure is the card?

The card is extremely secure, as it utilises a handscan unique to the individual. The card number is recorded against every container, making the individual driver directly accountable, thereby providing a powerful deterrent against theft.

11) Is there any assistance available with the website?

The Pass Office staff is happy to help with any guidance around the system. This guidance must be conducted during office hours only Mon-Fri 0700-23:00. The system has been designed for easy use, so you may be referred to the user guide for guidance.

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