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Port of Felixstowe
London Thamesport
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In order to improve user access to the Port we will soon be making changes to the RHIDES system. The haulage industry has changed since RHIDES was implemented and therefore in order to ensure a continuous service and ease of access, the Port will be removing the company registration side to RHIDES.

What will happen?

Towards the end of the year the company registration system will be withdrawn and the administration of drivers’ RHIDES cards will change; the pass office team will administer drivers directly from the office. The system log in will also be withdrawn and companies will no longer be able to access RHIDES. A further notification with the date of the change will be issued nearer the time.

In order for new drivers to obtain RHIDES cards, they will need to visit the Pass office with their photographic ID AND a valid VBS or DFDS booking reference. Upon production of this detail, the pass office team will add them to the RHIDES system and produce their cards.

How will this affect Haulage Companies?

There will no longer be the requirement to sponsor drivers’ RHIDES cards, which will speed up the process dramatically. All current VALID RHIDES cards will continue to work and will no longer be liable to orphaning, effectively minimising delays.

However, the ability to release group bookings on VBS will be removed and the haulage companies that this affects have already been informed.

How will this affect drivers?

All valid cards will transfer over, will continue to work and will not need to be replaced. All new drivers will need to obtain a valid booking reference and report to the pass office in order to be provided with their cards.

Company Registration System (CRS) to be Withdrawn

In order to prepare for the upcoming changes to the RHIDES system the Company Registration System (CRS) will be withdrawn on Friday 7th December. You will still be required to administer your drivers using your current RHIDES log in up until the changeover on the 18th December.

Following the removal of CRS, if your company is not registered on the RHIDES system, please contact the pass office on 01394 604830 or portpolicepassoffice@fdrc.co.uk

Unavailability of Production for NEW RHIDES Cards

In order to ensure a seamless transition to the new RHIDES system, the production of NEW RHIDES cards will be unavailable for approximately 2 hours from 0930 hours on Tuesday the 18th December. All current cards will continue to work. Please note, if your driver attends to collect a new card between this period they will be subject to delay.


As a requirement of the International Ship and Port Facility Security (ISPS) Code, which came into effect in July 2004, Hutchison Ports (UK) Limited (HPUK) has introduced a series of measures at all three of its ports to enhance security and tighten access controls, particularly to the terminals.

The ISPS Code requires ports to record all visitors to their facilities. As hauliers represent the largest group of visitors – for instance, making up some 4,000 movements in and out of the Port of Felixstowe each day - it is essential that HPUK introduces a way of recording their comings and goings, without adding to the time taken to process them through the gates.

Following extensive discussions with representatives from shipping lines, haulage companies, the Road Haulage Association, Felixstowe Port Users’ Association and Freight Transport Association, HPUK decided to introduce an identity card for hauliers, known as RHIDES, for Road Haulier IDEntity System, at The Port of Felixstowe and London Thamesport.

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